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Terms And Condition

A Journey that begins with gratitude and ends with memories you’ll cherish forever.

We are honored to be part of your journey. Thank you for trusting and choosing us. We are not just designing trips but also crafting memories once in a lifetime. We commit to providing seamless travel services, promising an exceptional experience.

We believe our guests are our extended family members, so before we start our incredible journey, we would like you to review our terms and conditions to be with us.

Booking & Payment Policy
  • To secure your journey, a 10% non-refundable deposit or any alternative amount that has been agreed or mentioned via email is required.
  • The remaining payment must be made upon your arrival in Kathmandu and before the adventure starts. Please be sure your trip cannot commence before its full payment.
  • All the major international currencies (USD, EUR, GBP, CAD, AUD, and SGD) are accepted using the prevailing exchange rate on the day of your payment.
  • A 4% banking fee applies to all debit and credit card transactions.
  • PayPal is accepted solely for deposits or initial bookings; the remaining payment must be settled through alternative payment methods.
  • Personal cheques and international money orders are not accepted.
Porter Weight Limit
  • The maximum weight limit per porter is 18-20 kg of client baggage.
  • A porter carries a total of 25 kg, which includes up to a minimum of 5 kg of their own gear.
  • Guests are requested to pack considerately and adhere to these limits in order to safeguard the porter’s rights.
Travel Insurance

1) All clients must possess comprehensive travel insurance that covers:

  • Emergency medical treatment and evacuation.
  • Trip cancellation and interruption.
  • Loss or theft of personal items.
  • Delays due to weather or natural disasters.

2) All the clients are requested to provide proof of insurance through booking forms.

3) Insurance is exclusively provided to our staff, including guides, porters, and supporting crew only. 

Cancellation & Refund Policy

We understand that unexpected events can occur. Our cancellation policy aims to be fair while covering unavoidable operational costs.

Cancellations by the Client:

  • If cancellation occurs more than one month prior to the scheduled departure date, the client shall be entitled to a refund of 50% of the amount paid, less any applicable transaction fees.
  • If cancellation occurs less than one month before the scheduled departure date, no refund shall be provided.
  • A refund amounting to 50% of the balance (excluding the initial deposit) may be granted only under circumstances of a verified emergency, supported by valid documentation.
  • Any cost already incurred, including but not limited to flights, permits, accommodations, and staff salaries, will be deducted from the refundable amount.

 Conditions Not eligible for Refund: 

  • Altitude sickness.
  • Voluntary change of plans or change of mind.
  • Early completion of the trip.
  • Disruption due to adverse weather or road conditions.
  • Personal accidents or injuries.
  • Early return without prior notice or a valid reason provided to the company.
  • Misunderstanding with the guide or staff, unless the client has promptly informed the company immediately, and the company is unable to resolve the issue.

Cancellations by NEST Adventure:

In rare and unavoidable circumstances (e.g. political unrest, natural disaster, insufficient bookings), we reserve the right to cancel a scheduled trip. In such events:

  • The client will receive a full refund or choose to reschedule the trip to a later date.
  • The company shall not be held liable for any additional expenses incurred by the client, including but not limited to international or domestic flights, visa fees, travel insurance, or personal gear not arranged through the company.
Staff Illness or Emergency Policy

If a guide or porter becomes ill or unavailable:

  • Every reasonable effort to provide a suitable replacement will be made.
  • If a replacement cannot be arranged (due to remote location), the unused portion of the trip and staff wages will be refunded, after deducting any applicable taxes and administrative costs.

Flight Cancellation Refunds Policy: 

  • In the event of a cancellation or delay of a domestic flight, airlines may apply a cancellation fee of up to 10%.
  • For flights included in the trip package, the company will process applicable refunds after deducting the airline’s fee and any related charges.

Refund Process:

  • Refunds will be issued within 7 to 15 working days, depending on the banking institution or PayPal system.
  • Refunds are made in Nepali Currency or via PayPal, with the applicable service fee deducted.
  • Request for refunds in USD cash will incur currency exchange responsibility on the guest.
Itinerary Modification and Changes
  • Minor revisions to itineraries, including date changes, are permitted at any time depending on availability. Major changes may incur additional charges.
  • NEST Adventure has the right to alter or reroute itineraries due to weather, road conditions, or safety considerations, and to ensure everyone has a safe and enjoyable experience.
  • Guests are responsible for all additional costs in the event of flight delays and cancellations at the domestic level (August is a common month for cancellations in places like Lukla, Jomsom, and Tumlingtar), including, but not limited to, additional accommodation, additional meals, and additional private transportation. 
Traveler Responsibilities and Acceptance of Risk 
  • By booking travel with NEST Adventure, you understand and acknowledge that adventure travel involves inherent risk.
  • These risks may include (but are not limited to) high altitude sickness, unpredictable terrain, unpredictable weather, flight delays, and limited healthcare in remote areas.
  • You agree to abide by the guidance of our Staff and agree to proceed, and to voluntarily accept, any associated Traveler 
  • NEST Adventure and its team shall not be held liable for injury, loss, or damage to personal property unless resulting from proven negligence.
Conduct and Safety Standards for Clients
  • We expect all clients to behave respectfully toward guides, porters, other clients, and the communities you visit.
  • Any behavior that is seen as unsafe, in poor taste, or disrespectful may result in the immediate termination of the trip without refund. 
Travel Documentation and Permit Requirements
  • Clients are responsible for possessing a valid passport with a minimum of 6 months’ validity, as well as all necessary visas and permits required for the trip.
  • The company will assist in securing all mandatory permits related to treks and tours.
  • The company is not responsible for any delays or penalties due to incomplete or incorrect documentation.
Health and Fitness Requirements 
  • Clients are strongly advised to consult a physician prior to participating in high-altitude treks or physically demanding activities.
  • It is the client’s responsibility to ensure they are both physically and mentally prepared for the chosen adventure.
  • All pre-existing medical conditions and medications must be fully disclosed on the booking form.
Image Rights & Marketing Consent
  • Photos and videos may be taken during the trip for promotional and marketing purposes.
  • By joining a trip with NEST Adventure, clients allow the use of their images in marketing materials, unless they submit a written request to opt out before the trip.
Acknowledgement and Acceptance of Agreement

By confirming a booking with NEST Adventure, you hereby affirm that you have carefully read, fully understand, and unconditionally accept all the Terms and Conditions set forth in this agreement.

Should you require any further information, clarification, or assistance, please do not hesitate to contact us at:

Email: info@nestadventure.com / nestadventure@gmail.com

WhatsApp: +977 9851052042 / +977 9851070401