Here at NEST Adventure, we take your trust seriously and are committed to safeguarding your personal data. This Privacy Policy sets out the principles and practices used in collecting, using, retaining, and safeguarding the personal information you provide while visiting our website, contacting us in any manner, or making a booking. We take our responsibility to ensure your privacy is respected and maintained to the highest standards of transparency, confidentiality, and in accordance with applicable data protection laws.
1. Your Information
We only collect personal data to the extent necessary to deliver our services effectively and, whenever possible, to personalize the experience for our clients to ensure their safety. The following are examples of personal identification information we may collect:
1.1 Personal Identification Information
- Passport information (for permits, travel documents, and bookings)
- Emergency contact details
1.2 Travel Details
- Preferred destinations and travel dates
- Total Number of travelers and travel specifics, i.e., group travel
- Dietary restrictions or illness pertaining to the trip
- Emergency contact information, name, relationship, and phone number.
1.3 Payment Information
In order to book your reservation, along with any related transactions, we may ask for limited payment related information such as:
- Payment amount, currency, and payment method
- Payment reference or confirmation numbers
- It is important to note that we do not collect or maintain credit card or bank information.
- All payments will be processed securely by trusted third-party payment gateways (e.g. PayPal, authorized banks, or certified card processors) that meet international security standards.
1.4 Technical Information
- IP address
- Browser type and version
- Device type
- Referring to websites or pages
- Cookies and usage analytics
2. Use Your Information
Purpose of the Information Collection. We collect and use your information for the following legitimate purposes:
- To manage and confirm trip bookings, including permits, tickets, and accommodation arrangements.
- To respond to inquiries, update trip itineraries, and change travel plans.
- To help keep you safe by providing emergency contact support during your travels.
- To improve and personalize your experience on our site, and to improve our services.
- To send optional promotional material, newsletters, or offers (only with your specific permission).
- To comply with legal, financial, or regulatory obligations that may apply.
3. Legitimate Bases for Processing Personal Data
Your personal data is processed per applicable data protection laws and on the following legitimate bases:
- Contractual obligation: We process personal data to fulfill our contractual obligations, such as when you book a trip or request our services. This involves processing your travel bookings, issuing the necessary permits, and arranging travel-related services to complete our contractual obligations.
- Legal obligation: We process personal data to comply with our legal and regulatory obligations. An example of this is visa processing and issuing permits and/or tax obligations, as well as permitting and regulatory obligations with border control or other government authorities.
- Consent: For data processing where required, we ask for your informed consent, where we will obtain your unequivocal and explicit consent for marketing communications, as well as collecting information relating to sensitive data (e.g. health or dietary requirements). You have the option to withdraw your consent at any time.
- Legitimate interest: For the purposes of performing and improving our business and travel services to enhance your travel experience, deal with safety and risk management, conduct fraud checks or other misappropriation of our platform, and/or other related purposes, where your rights and freedoms are not compromised.
4. Data Sharing & Disclosure
At NEST Adventure, we value your privacy and do not sell, rent, or trade your personal data. We only disclose your data as necessary when providing our services or fulfilling legal mandates, and we only disclose it under strict confidentiality agreements.
We use reasonable safeguards to protect the online data we collect from unauthorized access or misuse. However, we are not responsible for any damages that may result from the compromise or improper use of your personal information. Because of the inherent dangers associated with digital transmission of information over the internet, we cannot guarantee or warrant the security of any information you send us. You send information to us at your own risk.
NEST Adventure ensures that all third parties comply with strict data protection and confidentiality requirements.
5. Data Security
NEST Adventure is committed to protecting your personal data. We have implemented organizational and technical measures to protect your data from unauthorized access, misuse, or disclosure. Measures include:
- Secure Server Infrastructure: All data is stored on servers with protocols for secure access.
- SSL Encryption: Any data that is transmitted via our website or email is encrypted using Secure Socket Layer (SSL) technologies.
- Access Control to staff only.
- Payment processed through encrypted, PCL-compliant third-party gateways.
6. Cookies & Tracking Our Website Uses Cookies To
Our company uses cookies and similar technologies to enhance your experience while viewing our site, as well as giving our business valuable information on how our services are used. Cookies are used to:
- Improve user experience and functionality
- Assess how users interact with our site and website performance through analytics tools, such as Google Analytics.
- Deliver relevant content, offers, and performance customized to the user’s preferences.
You have full control over cookies, and you may manage, limit, or delete cookies at any time through your browser preferences. Keep in mind that if cookies are disabled, certain features of our site may not work.
7. Data Retention
- We only retain your personal information for as long as we need it for the purposes it was collected for, including legal, operational, and business purposes:
- Travel Documentation: We maintain travel documentation to comply with legal and regulatory purposes, including ongoing audits and permitted purposes.
- Communications and Service Records: We maintain records to improve the quality of our customer service and to resolve questions and issues.
- Marketing Preferences: We maintain marketing preferences until you unsubscribe from promotional emails.
Once these periods have expired, your Data will be deleted or rendered anonymous, except where required by law.
8. Your Rights
- As a valued individual, you have the following rights regarding your personal data:
- You can access the data we have about you.
- You can request that we correct or delete any inaccurate or outdated data.
- You can withdraw consent for marketing or optional communication.
- You can file a complaint if you think your data is being misused.
To exercise any of the rights mentioned above, you can contact us by email at: info@nestadventure.com or nestadventure@gmail.com
9. International Data Transfers
If you are outside of Nepal, please be aware that your personal data may be transferred to, stored, and processed in Nepal or in other places where our service providers operate. We make sure that these international data transfers follow the relevant data protection laws. We also implement suitable measures to keep your information secure and private.
10. Third-Party Links
Our website may include links to external third-party websites for your convenience and reference. Please note that we do not control, and are not responsible for, the privacy practices or content of these sites. We strongly recommend that you review their privacy policies on your own before providing any personal information.
11. Policy Updates This Privacy
Here, you can find our policy as it is, subject to change. We will routinely change this document to reflect operational changes, legal requirements, or other needs. We will highlight changes—if any, on this page with indicated effective date. We encourage you to review this policy from time to time to stay updated on how we protect your personal data.
12. Contact Information
If you have any questions or concerns about this policy or your personal data, please contact us at:
Email: info@nestadventure.com / nestadventure@gmail.com
WhatsApp: +977 9851052042 / +977 9851070401